Cloud Service Networks (CSN)
Business Overview
- Headquarters: 324 S. Wilmington St., Suite 290, Raleigh, NC 27601
- Founded: 2005 (network‑cabling division)
- Focus: VoIP & cloud communications, SD‑WAN, security devices, and network‑cabling infrastructure for small businesses
- Value propositions: Local expertise, enterprise‑grade features at SMB prices, custom design & training
Operating Area
| Service |
Primary Coverage |
| VoIP & Cloud |
Raleigh‑Durham “Triangle” (remote support & webinars available) |
| Network Cabling |
North Carolina: Raleigh, Durham, Wilmington, Greenville, Greensboro, Fayetteville, Pinehurst, Charlotte
South Carolina: statewide |
Core Services
1. VoIP & Cloud Communication
- Cloud phone access: iOS / Android / Windows / macOS apps or Poly & Yealink desk / cordless phones
- Flagship features:
- Auto / Virtual Attendants (multi‑language TTS)
- Unified voicemail → email transcription
- Business SMS (A2P)
- Automatic cloud call recording
- Simultaneous Ring, HD Voice, SPAM block
- IVR, queues, conference calling, custom music‑on‑hold
- Online faxing, number porting
- Mobility: Port personal mobile numbers, full WFH/on‑the‑go support
2. SD‑WAN (“RabbitRun”)
- VoIP prioritization & outage protection with seamless fail‑over (built‑in 4G LTE)
- Configurable QoS for video & POS traffic
- Managed install, live monitoring, multi‑carrier cellular
- Pricing model: No upfront hardware cost, low monthly license
- ACD, smart queues, hunt groups, dashboards, analytics
- Call recording + agent coaching (Listen‑Live / Whisper / Barge‑In)
- CRM integrations: Salesforce, Zendesk, Zoho, Shopify
- Vanity toll‑free & international local numbers
4. Security, Audio & AV Integration
- SIP‑compliant devices:
- Speakers & paging horns (Algo)
- IP strobe lights for noisy areas
- IP intercoms / door‑phones (audio or video)
- IP paging adapters for legacy amps
- Door‑release controllers
5. Network‑Cabling Infrastructure
- Design + build of secure, redundant cabling (copper & fiber)
- Commercial & home‑office wiring, Wi‑Fi surveys, WAP & camera drops
- Experience: 100+ years combined voice / video / data expertise
Unique Differentiators
- POTS‑Replacement Kit: SD‑WAN router + 4G LTE + VoIP gateway + UPS for elevators, alarms, fax (HIPAA‑ready)
- “RabbitRun” fail‑over with zero CapEx
- Single vendor for both cloud comms and physical cabling
- Local technicians, free site surveys, on‑demand training
- Security focus — encryption, vishing / VOMIT mitigation, biometric options
Plans & Packages (Snapshot)
| Tier |
VoIP Inclusions |
SD‑WAN Options |
| Startup |
Virtual & Auto Attendants, mobile/desktop apps, call recording, SPAM block, tech onboarding |
— |
| Small Business |
Startup + virtual fax, desk/cordless phones, toll‑free number, marketing MoH, Call Center, SD‑WAN firewall |
Entry Plan — single‑link SD‑WAN, QoS, firewall |
| Enterprise |
Small Business + vanity number, Contact Center, Listen‑Live/Whisper/Barge, analytics, CRM integration, dedicated support |
Failsafe LTE Plan — dual ISP or ISP + cellular fail‑over |
Exact pricing quoted on request; SD‑WAN hardware always $0 down.
Customer Highlights
HVAC (Tower Heating & Air, Beasley Legacy), Lawn Care (Lawn Doctor), Automotive (Autotek), Handyman On Purpose, Event Rentals (Triangle Lawn Games) — all running CSN VoIP, SD‑WAN or cabling solutions.
Sales / Support : +1 (919) 763‑1200 | +1 (855) 462‑5683
Email (Support) : support@cloudservicenetworks.com
Email (Info) : info@cloudservicenetworks.com
Web : cloudservicenetworks.com (quote form, webinars, demos)
Free site surveys • On‑demand tech support • Regular engineering updates (e.g., 2022 device‑provisioning upgrade).
In a nutshell: CSN is the Triangle’s one‑stop shop for small‑business connectivity—blending enterprise‑grade VoIP, bullet‑proof SD‑WAN fail‑over, and rock‑solid cabling into a single, locally supported package.